Grievance Officer

In accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and Section 43A of the Information Technology Act, 2000, Bengaluru Connect has appointed a dedicated Grievance Officer to handle complaints, concerns, and grievances from our users and stakeholders.

Our Grievance Officer ensures that all complaints are addressed fairly, transparently, and in a timely manner.

Our Grievance Officer handles complaints related to:

• Website functionality and technical issues
• Content accuracy and disputes
• Privacy and data protection concerns
• Billing and payment issues
• Affiliate link or commission disputes
• Inappropriate content or behavior
• Accessibility issues
• Any other concerns about our services

To file a grievance, please provide:

1. Your full name and contact information
2. Date and time of the incident
3. Detailed description of the issue
4. Any relevant screenshots or documentation
5. Steps you've already taken to resolve it
6. Your preferred resolution

Send your grievance to: [email protected] with subject line "Grievance - [Brief Description]"

If you're not satisfied with the initial response:

• Right to be heard and have your concerns taken seriously
• Right to confidentiality and privacy
• Right to fair and impartial treatment
• Right to timely response and updates
• Right to appeal if unsatisfied
• Right to documentation of the process
• Right to escalation to higher authority